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IP Phone Systems
IP Telephone Systems
Often referred to by a variety of different names, including VOIP, an IP phone system is basically any phone system that instead of a traditional PSTN (Public Switched Telephone Network) landline, uses a connection to the internet to make and receive voice data and calls. Although it still feels like a fresh concept, the first IP phones available for public use were sold in 1995.
As a company that has been offering a wide range of telecommunications products, accessories, and full-scale solutions to our customers since 1991, we have witnessed the development and evolution of phone systems over the years and noted the rise in companies and non-commercial residential customers taking advantage of IP phone systems.
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IP Telephone Systems
Often referred to by a variety of different names, including VOIP, an IP phone system is basically any phone system that instead of a traditional PSTN (Public Switched Telephone Network) landline, uses a connection to the internet to make and receive voice data and calls. Although it still feels like a fresh concept, the first IP phones available for public use were sold in 1995.
As a company that has been offering a wide range of telecommunications products, accessories, and full-scale solutions to our customers since 1991, we have witnessed the development and evolution of phone systems over the years and noted the rise in companies and non-commercial residential customers taking advantage of IP phone systems.
If you would like to save money on voice calls, want more flexibility as to when and where you make calls from and better quality of calls in general, then you should consider IP phone systems. Two of the most popular options for IP phone systems, are the Avaya IP500 Office and the Panasonic KX-TDE and TDE range. At PMC Telecom, as you can see from the small selection above, we stock both of these.
Both have their advantages and disadvantages, ultimately the choice of which is best for you is one only you can make. To help you out, though, we have put together this guide to factors you should consider when making your choice.
Scalability and Versatility
These two factors are probably more important to business users but are still nevertheless important. It can be hard to know what is going to happen in the future, but as a business owner or one of the decision-makers in the growth and progress of a business, you will have a good idea of what your goals for the future are. If you anticipate that you are likely to expand soon, it may be worth considering a system that offers support for multiple forms of endpoints (IP, analogue, and digital).
With that kind of system, you will be able to make use of phones you already have and may be able to reduce the costs of additional equipment and upgrades when you choose to expand and grow.
The versatility side of things helps you to make your services available to all your customers.
How Many Concurrent Calls Do You Handle Daily?
Another important factor to consider is how many calls you concurrently handle daily. If you do not invest in an IP phone system that can handle the number of calls you are likely to field over the course of a day, month or year, you are going to miss out on a lot of potential leads and business. Even if your business is relatively small at the moment, you should futureproof your phone system so that it can scale up and grow as you take on more staff and field more calls from clients and customers.
Standard Features to Look Out For
It would be difficult to list all of the features that IP phone systems often offer. With different brands and vendors, there are different features and facilities you can use anyway. However, as an absolute standard, it is worth making sure the IP phone system you invest in offers the following:
- Caller ID
- Call Forwarding
- Voicemail
- One-Touch Dialling
- Conferencing
- Follow Me
- Speakerphone
- Paging
- Call Recording
- On-Hold Music
SIP Trunking Connectivity
Finally, it’s worth considering whether you need a SIP-based phone system. These can support additional services like multimedia conferencing, instant messaging, and click-to-call features on websites. Moving towards a more Unified Communications system may be a good idea as that is becoming more of standard in many sectors and industries.
High-Quality Products for Affordable Prices
Why should you choose to invest in an IP phone system supplied by PMC Telecom? Over the last 30+ years that we have been in business, we have worked tirelessly hard to gain and maintain an enviable reputation in the industry. Part of what makes us stand out is our commitment to supplying the highest quality products and solutions for the most affordable prices.
Although even the most standard IP phone system setup would not be considered cheap when you compare the price range of the products we offer, there is something for everyone. It means that if you are just a fresh new business and have a limited budget, you can still buy a robust and effective IP phone system, whereas if you are a bit more successful and looking to invest in a more comprehensive setup, you can also find what you need right here.
Confused? Speak to One of Our Team
For many people, IP phone systems are a new and confusing form of technology. We appreciate that it may not be where your expertise lies. As we want you and your business to still get the benefits these kinds of systems can offer, we are here to help fill in any of the blanks in your understanding.
If you have any questions or queries or would like advice, don’t hesitate to contact us. You can do so by emailing us at info@pmctelecom.co.uk, calling on 0161 737 9898, or using the form found on the page Contacting PMC Telecom.