Call Recording Equipment

Call Recording Equipment

Telephone communication still has an important role to play in business, even with the advent of modern technology. There are many instances, therefore, when it is not just helpful, but good business practice to have call recording equipment.

Where video conferencing or meetings are not conducted, telephone discussions about contracts, agreements about prices, and vital sales calls take place over a traditional phone line.

Call recording equipment can help your business in many different ways. At PMC Telecom we have a comprehensive range of high-quality call recording devices and accessories.

Many Uses of Call Recording Equipment

If you are unsure why you need call recording equipment, though, take a look at our overview of the most common and practical uses of this kind of technology.

Quality and Training

If you’ve ever made a call to an organisation or company, especially the customer service number, you will be familiar with the message that advises you that “this call may be recorded for quality and training purposes.” Whether you have a small team working from one call centre or a larger team across many different departments and offices, you will want to make sure they are all representing your business or organisation properly

Recording the calls can help you to assess how well your staff is doing and correct and train them further if they need it. It also allows you to investigate when complaints are made about members of your team.

Record All Information And Details

It can be hard to make a note of all the details and information provided during a business meeting over the phone. Even if you are using a sophisticated CRM system or make notes of the main details discussed, there could be other crucial parts that are quickly forgotten about.

While it’s not always going to be the case that these are integral details, there will be times when they are. If they are vital to a project, product or service, or a special requirement or request made by a customer or client, the last thing you want is to forget about them or have no record of them.

Having equipment that records your calls automatically can help you avoid this from happening.

Avoid Disagreements and Disputes

Disputes, whether they are between business partners, you and clients, or you and customers, can cause lengthy and expensive legal battles, that if you are a small business, you will want to avoid. Even if you are a bigger organisation or corporation, lawsuits are still something you don’t want to deal with.

When every interaction between you and a client, customer, business partner, or anyone else related to your business is recorded, you have evidence of what was actually said. This prevents incidents from becoming “my word against yours” affairs.

Why Choose PMC Telecom

If you know you need call recording equipment, you may wonder why you should choose PMC Telecom as your supplier of choice over others.

Some of the main reasons why you should shop with PMC are outlined below:

Industry-Level Equipment From Leading Brands

At PMC Telecom, we treat customer satisfaction and loyalty very seriously. That is why we have spent considerable time researching the products and solutions available to offer you the best equipment for recording calls. The models we carry are designed and manufactured by some of the top names in their field such as CommSoft, Intelligent Recording Vidicode, Retell, and Radius.

We have picked out these brands and chosen their products because of their reputations within their field. In our opinion, they are the best available on the market and will provide you with clear and easy to listen to recordings that can be used in a variety of ways for different purposes.

Equipment for All Budgets

Second, only to quality is the important aspect of price when it comes to buying any equipment for your business. While you definitely want call recording products that produce the best quality recordings, you also want them to fall within your available budget.

At PMC, we have made things easy for you, as we have four distinct price ranges - £0 to 199.99, £200 to £599.99, £600 to £999.99, and £1,000 or more, it is quick and simple to whittle down the selection. We are proud of our reputation, which is why we ha ensured that even the lowest priced offerings provide good quality recordings.

Need Any Help? Speak to One of Our Team

Perhaps you are still unsure which piece of call recording equipment is best for you and your business needs. Maybe you just need to discuss the different features and uses of this equipment in greater detail with an expert.

Whatever you need help with, our team is ready and waiting to assist you. Contact them on 0161 737 9898, info@pmctelecom.co.uk, or by using the online contact form and they will be in touch.