Business Telephone Systems

Business Telephone Systems

Regardless of size, it’s not an exaggeration to say your company could succeed or fail based on the telephone system you have in place. So much in business happens on the phone, whether it's discussions between team members, audio conferencing meetings with board members, sales calls with customers and everything else in-between.

Not only does it help to ensure there is a high level of productivity and that all calls are handled efficiently and effectively, but it projects a positive, professional, and reliable image of your brand to anyone that calls you. That is where having a robust, reliable, and versatile business phone system in place is not just a good idea, but crucial. Traditionally, a business telephone system was also known as an exchange and it would consist of a telephone system that was wired up so that all workstations and colleagues were connected to it.

At PMC Telecom, we have a wide range of different business telephone systems you can invest in for your company. Available in various packages to suit you depending on the size of your team, these are available in two specific types:

• Analogue PABX Telephone Systems
• Cloud-Based VoIP Telephone Systems

Both systems have their pros and cons and offer equally good connection and sound quality. However, as all businesses have different requirements, you may find that one is better than the other for your specific needs. If you are completely new to business telephone systems and are setting up a new business or are looking to upscale or even upgrade, it can be helpful to understand how each work and their benefits.

Analogue PABX Telephone System

This is a telephone system that can accommodate both internal calls within a business between departments and external calls coming into the business from outside sources, such as customers, clients, suppliers, and any other relevant parties. These are comprehensive multi-line systems that connect all workstations together. At PMC Telecom we offer a range of packages designed to suit companies of different sizes, such as:

• 3 Lines, 2 Phones package
• 3 Lines, 4 Phones package

These can be scaled up and scaled down as required and offer features like:

• Hold Calls
• Transfer Calls
• Auto Attendant (Recorded message instructions like 1 for Customer Service, 2 for Sales, for example)
• Hunt Groups (Accounts and Sales, for example)
• Caller Display

Cloud-Based VoIP Telephone Systems

A modern option, rather than relying on the analogue alternative with lots of additional wiring and a more complicated setup that’s prone to the same issues single analogue telephone systems are, Hosted Cloud-based VoIP phone systems offer greater connection stability and quality.

Some of the beneficial features of this type of phone system for businesses are:

• Free Calls for everyone
• Automatic Cloud Call Recording for all calls regardless of the device used to make them
• Regional Numbers Choice – the number you choose isn’t tied to your location with VoIP phone systems. Therefore, if it is more beneficial to your business to have a New York, London, or Manchester telephone number, we can accommodate you.

At PMC Telecom, we have a range of packages to suit different companies of all sizes, including:

• Entry Level Package – 4 Users, 4 Phones
• Small Business Package – 8 Users, 8 Phones
• Medium Business Package – 16 Users, 16 Phones

All three of these packages offer the same fully hosted system and our efficient and fast-response 24/7 support line.

In addition to these standard packages, PMC also offers the following:

• Bespoke Package – Unlimited Users, Premium Hardware and Priority Support.

Industry Leading Brands and Products

We take customer satisfaction seriously here at PMC Telecom, which is why we have put a lot of hard work into choosing only the best business telephone systems to sell. Whether you are looking to utilise cloud-based VoIP services or prefer a more traditional analogue multi-line system, you will only find the best brands in the industry.

Brands like BT, Orchid, Project Telecom, Siemens, Samsung, Motorola, Panasonic, Sennheiser, Plantronics and Cisco are just a few of the big names you will find in our catalogue.

Professional Advice and Assistance

Are you just establishing your business and looking to get the ball rolling from the start or are interested in upgrading your existing system but are not sure what you need and would be best, we can help. We have a dedicated customer service team that is easy to contact.

We can advise you and recommend the right setup and business phone system solution for your business. If you invest in a system from us and then further down the line need to downscale or upscale it, we can also help you with that.

You can contact us by dropping an email to info@pmctelecom.co.uk giving us a call on 0161 737 9898 or simply using the online contact form.