Jabra Engage 40 (Inline Link) MS Mono Headset - USB-A or USB-C

With the Jabra Engage 40, calls have more clarity, and customers enjoy an all around better experience, thanks to Jabra's innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights. (Requires Engage+ Software). This model comes with the Inline Control Unit allowing calls, volume and mute functions to be controlled with just a few taps.

This Headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better Headset to help you make every customer your most satisfied customer yet!, this Contact Centre Headset has really got your back!

A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of Contact Centre Headsets.

Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening.

Engage+ software delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. (1 Free Software download required).

Many Hearing Protection Technologies have been included in the Jabra Engage 40 to ensure that you can concentrate on the call in hand knowing that your hearing is protected.

The Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of.

Inline Control Unit

With the Jabra Engage 40, all the power is at your fingertips. Answer, Mute and control the volume of your calls with just a few simple taps, handling calls has never been easier. The customisable buttons on the Inline Control Unit can be integrated with your Contact Centre and UC Platforms and it is Certified for Microsoft Teams. Call your supervisor at the touch of a button when help is needed with a few simple taps on the Inline Control Unit, this can be connected to your PC via USB-A or USB-C.

World Class Microphones

Sound quality can make or break a call. The Jabra Engage 40 has been equipped with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

Lightweight and Comfortable

Ultra Lightweight with cleverly designed angled Ear Cushions for the perfect fit, Jabra Engage 40 stays comfortable even for long periods. An innovative maze shaped pattern inside each ear cup relieves pressure while fitting securely on the outer ear, helping you stay relaxed, and focused on your customer. A comfortable agent is a happy agent!

Real Time Call Insights

With Jabra Engage 40, calls become more effective and customer experience is instantly enhanced, thanks to Jabra's innovative Engage+ software that provides valuable real time insights and on screen guidance. (Requires Engage+ Software)

Engage+ Software

A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of Contact Centre Headsets. Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening. Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

*1 Free software download required. Integrations available for selected platforms. See jabra.co.uk/Engageplus for more details.

Tough and Flexible

The Engage 40 has been stress tested, from Boom Arm Rotation to Impact Resistance, making the Engage 40 a tough Headset and ready to face anything that a day in a Contact Centre can throw at it and its built to last - Jabra are so confident of this - a 3 year warranty is included with each Headset.

Impressive Sound Quality

Noise Isolating Earcups and Advanced Speaker technology make every conversation clearer by optimising every word that is spoken, even when there is a lot of background noise.

Built in Hearing Protection

With the Jabra Engage 40's built in professional grade hearing protection capabilities, calls can be focused on, safe in the knowledge that your hearing is taken care of in case of any harmful sound spikes whilst on the call.

Jabra have included many ground breaking technologies to ensure your hearing is protected:

• IntelliTone 2.0™, which keeps Average Noise Exposure at a Safe Level
• PeakStop™ 105 dB, Prevents Sudden Loud Noises
• BalancedVoice™, Processes the Incoming Sound for Clearer Calls
• Speech Level Normalisation, which keeps Incoming Calls at your Preferred Volume
• Intelligent Acoustic Shock Protection, Proactively Removes or Reduces Potentially Harmful Sounds

Cutting Edge Voice Technology

With Jabra's innovative signal processing algorithm, BalancedVoice™, dynamic range compression is used to bring out the soft parts of your customer’s voice, while reducing the loud parts. This brings better balance to every conversation, helping prevent call fatigue and improve productivity.

Works with Everything

With the Jabra Engage 40, it’s easier to connect with your customers, as the Headset is fully compatible with all leading Contact Centre and Unified Communications (UC) Platforms. There’s even integrated call control for Amazon Connect, Genesys Cloud CX, and NICE CXone2, and it’s certified for Microsoft Teams, making for seamless customer interactions across the board.

Built in Busylight

Avoid costly and annoying interruptions with the built in busylight on the Jabra Engage 40, the busylight shows red when on a call so that everyone around you knows that you are not to be disturbed, so you can stay focused on your call and your customer.

Features

• Certifications - Microsoft Teams Certified. Meets Microsoft Teams Open Office Requirements
• Compatibility - Works with Leading Contact Centre and UC Platforms
• USB-A or USB-C Connectivity to your PC or Mobile Device (Dependebnt on Variant Purchased)
• Mono Headset (Single Ear)

Inline Control Unit (SKU Dependent)

• LED Behavior Busylight, Incoming/Active Call, Mute/Hold Call, Microsoft Teams Notifications (SKU Dependent), Programmable (via SDK)

Focus

• Comfort - Ultra Lightweight Weighing Between 45g - 63g (Weight Dependent on Variant) with Maze Patterned Earcups for Pressure Relief
• Noise Cancellation - Improved Noise Cancellation for Better Concentration
• Busylight - Integrated Busylight Shows Colleagues that you re on a Call and Not to be Disturbed

Conversation

• 2 Microphones - For Clearer Speech and Incredible Background Noise Cancellation
• Advanced Speakers - Optimised for Speech Clarity with BalancedVoice™ Processing Sound for Incoming Calls

Transform

• Engage+ Software - Real Time Actionable Insights for Enhanced Customer Conversations (Software Maybe Needed for Configuration)
• Data Analytics SDK - Live Data Available to help Enhance Customer Support

Software & Apps

• Compatible Software and Apps - Engage+, Jabra Direct, Jabra Xpress

Audio

• Noise Isolating Fit
• Noise Reduction on Calls
• Speaker Size - 20mm
• Speaker Max Input Power - 30 W
• Microphone Type - 2 x MEMS
• User Hearing Protection - Jabra SafeTone™ 2.0, PeakStop 105, EU Noise at Work, G616, OSHA

General

• Headset Weight - 127g / 4.5oz
• LED Features and Functions - Busylight, Incoming Call, Microsoft Teams Notifications (Teams Variant) (SKU Dependent)
• Certifications and Compliance - Cisco, Unify, Zoom, Google Meet, Amazon Chime, Microsoft Teams (SKU Specific)
• 3 Year Warranty
• Materials Used - Leatherette, PC & PC/ABS Plastic, PP, Silicon Rubber, Stainless Steel, TPE

Package Contents

• Mono Headset
• Inline Link USB-A or USB-C (MS)
• Carry Pouch
• Warranty Leaflet
• Warning Leaflet