Last updated on September 7th, 2022 at 02:03 pm
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We explain how VoIP systems and IP Phones will benefit your business.
This is a question we get asked a lot at PMC Telecom. We have reached out to Sarah to give her some advice on what kind of phone system would suit her needs. We started by asking:
“In an ideal world, what would you expect from your phone system?”
“At the moment I use my mobile phone most of the time, but I do have an office phone. My problem is my business is expanding, and although I take most of the calls currently, more and more I need my staff at my office to take the calls depending on what the customer needs. I know that when I call big companies you get a list of options to choose from and depending on what numbers you choose denotes who the call goes to. I’d like that for a start.
My friend who works in a busy office has her own direct dial number, so rather than calling the main switchboard, if I need to speak to her directly I can call her directly. I’d like to have that same facility in my office if possible. I’d also like to be able to forward calls directly to another number (my mobile?) regardless of where I am in the world and to take calls on my laptop if possible (I sometimes use Skype calls anyway) and if at all possible keep all this under one phone number.
Also, I’d also like to be able to record calls for reference and staff training.
There is also a very high chance that I will need to move office in the near future, so this makes the whole process even more complicated. I know this is a big ask for a small company, but if you can help advise in any way possible, that would be brilliant!”
On the face of it, this all sounds like a tall order. So what did we advise?
Based on the needs of Sarah’s business we suggested Voice Cloud HD, Our Hosted VoIP Solution. It’s the absolute perfect system for Sarah’s business and addresses all of her requirements directly.
Why Voice Cloud HD?
For a company which is likely to expand its telephony needs, a cloud solution is a great option since it is so easy to scale quickly as a business expands. There are no requirements to install complex and expensive PBX systems on site, simply using your business broadband to connect to the cloud gives you HD call quality along with a multitude of features to configure your business phone numbers however you want from an easy to navigate online portal.
Let’s address Sarah’s questions directly:
“My problem is my business is expanding”
An expanding business is great news, and with a cloud based phone system it means you don’t have to worry about expanding in regards to your telecoms. You can add or take away “lines” very quickly as needed – there is no hardware at your office and because it’s served from a dedicated high speed server hosting facility, changing your line requirements is very simple to do.
“I know that when I call big companies you get a list of options to choose from and depending on what numbers you choose denotes who the call goes to. I’d like that for a start.”
Auto Attendant is one of the many premium features are actually included with Voice Cloud HD and are no longer restricted to large companies with big budgets. Using the Voice Cloud HD portal it is simple to set-up “groups” (Sales, Marketing Accounts, etc) within your organisation to receive calls when the customer chooses the option directed at that particular group, this way, the caller gets transferred directly to a member of staff who can help them more effectively.
It is worth noting that there are a whole host of other premium features included with Voice Cloud HD such as:
- Voicemail to email inbox – listen to voicemails from any internet enabled device.
- Music on Hold – Choose from a variety of licence free music genres or even upload your own custom Music on Hold track.
- Call recording
- Remote call management
- Free calls between different offices regardless of location on Voice Cloud HD
- View all business calls logs from any internet enabled device.
“My friend who works in a busy office has her own direct dial number, so rather than calling the main switchboard, if I need to speak to her directly I can call her directly. I’d like to have that same facility in my office if possible.”
Using Voice Cloud HD it is easy for us to set-up direct dial numbers on your account which will only ring certain user’s handsets, laptops, or any other internet enabled device. Further to this using hosted VoIP technology enables a person to be contacted via their direct dial on whichever device they are using and regardless of where they are in the world.
“I’d also like to be able to forward calls directly to another number (my mobile?) regardless of where I am in the world”
With a Hosted VoIP solution such as Voice Cloud HD, this isn’t even an issue. In fact it’s something our customers find hard to believe how flawless it works. From the Voice Cloud HD Portal, it is easy to chose any number to redirect your calls to, this can include your skype number
“There is also a very high chance that I will need to move office in the near future, so this makes the whole process even more complicated.”
Voice Cloud HD completely takes away your telephony worries. If you need to move office, simply unplug your phones, take them to your new office, plug them into your new office broadband connection and voila! Your numbers, contacts and any other information remains exactly the same, the only concern you need to have is to ensure that you have a business grade broadband solution set up and ready to go at your new office as you move. As your company expands we can accommodate your broadband requirements by either adding value to your current infrastructure or even add additional broadband should you need it.
“Also, I’d also like to be able to record calls for reference and staff training.”
Voice Cloud HD comes with all big business premium features as standard. This includes call recording. You can retrieve your call recordings from anywhere using your laptop or any internet enabled web browser.
If you would like to learn more about Voice Cloud HD you can read more here