Avaya 9641GS IP Deskphone

The Avaya 9641GS IP Desktop phone delivers advanced capabilities with a 5-inch colour touchscreen, wideband speaker, USB interface, and integrated gigabit to the desktop. A good option for knowledge workers, this model is especially useful for contact centre agents. It simplifies access to greetings, in-queue call monitoring, and agent status updates.

Competitively priced and high performing, the Avaya 9641GS IP Deskphone has a colour graphical display, large capacitive touchscreen, high definition audio quality, Gigabit Ethernet, a secondary Ethernet port, and support for up to three 12- or 24-button Expansion Modules. Part of the 9600 Series IP Deskphone family, the 9641GS leverages your enterprise IP Network to deliver sophisticated voice communications from headquarters to remote locations and users. Integrated with the Avaya Aura® and Avaya IP Office™ Platforms, the evolutionary approach of the 9641GS optimizes communications through a flexible architecture that leverages existing investments and accommodates changing business needs.

Features

• Improved touch technology; Capacitive touch for fast, light, and accurate response
• Delivers high definition audio that will delight any employee, particularly those who spend a lot of time on the phone and/or frequently have multiparty conference calls
• Consolidated Phonebook/Call-IM History: Store up to six phone numbers for up to 250 contacts and see a history of recent calls and IMs for each one
• Supports reduced energy consumption and costs through Power-over-Ethernet Class 2 design with “sleep mode”
• Speeds completion of common tasks with intuitive prompts on the touchscreen and easy one-touch access from the “home” screen to other applications
• Capacitive touch for fast, light, and accurate response
• Colour LCD Display

Specification

Hardware

• Colour display 5” diagonal 4.4 inches x 2.5 inches (110.9mm x 62.8mm)
• Configurable line appearance/ feature key buttons
• Capacitive touchscreen for high accuracy and light touch
• 4 position adjustable tilt display
• Permanently-labeled feature buttons: speaker, mute, headset, contacts, home, history, message, phone, forwarding, volume (separate volume levels in handset, speaker, ringer, and headset)
• Red LEDs for speaker, mute, headset, message and history
• 24 administrative buttons with 5 lines displayed (configuration dependent)
• Wideband speakerphone • 0-5 Softkeys • Ergonomic hearing aid compatible handset supporting TTD acoustic coupler
• Message waiting indicator
• 360-degree visual alert for incoming calls and voicemail
• Rich, classic, alternate ringtones
• Reversible wedge stand for desktop or wall-mount use and dual-position flip stand
• Headset jack with EHS, supported by compatible headset vendors
• Integrated Bluetooth headset support (H.323 only)
• Ethernet (10/100/1000) line interface
• Secondary Ethernet (10/100/1000) line interface
• IEEE PoE 802.3af class 2 device

Software

• SIP protocol support on Avaya Aura Platform
• H.323 protocol support
• Standards-based codec support: G.711, G.726, G.729A/B G.722 (G.726 is not available in SIP)
• Supports the following languages: Arabic, Brazilian Portuguese, Simplified Chinese, Dutch, English, Canadian French, Parisian French, German, Hebrew, Italian, Japanese (Kanji, Hiragana and Katakana), Korean, Latin American Spanish, Castilian Spanish, and Russian

Requirements and Platform Support

• Avaya Aura® Communication Manager 6.x or greater (H.323)
• Avaya Aura® Communication Manager 6.x with Avaya Aura® Session Manager 6.x
• IP Office 8.1 or greater (H.323)
• Local or centralized electrical power through a 802.3af switch, or local power supply
• HTTP file server