Avaya 9408 Digital Deskphone

The Avaya 9400 Series Digital Deskphones allow companies to deliver highly reliable, high quality, communication solutions for a range of user types within the organization. With an appearance and functionality similar to that of the well-established Avaya 9600 Series IP Deskphones, the 9400 Series can be deployed in mixed digital/IP telephony environments and are an ideal choice for companies wanting to add digital endpoints - with a consistent look and user experience - to their existing portfolio. The 9400 Series’ smart design, crystal-clear sound and productivity features make these phones an easy choice for companies looking to gain strategic competitive advantage from their communications infrastructure.

Looks Great, Sounds Better: The 9400 series features large, eye-friendly displays; paperless, all-digital labeling; and a high quality integrated speakerphone that ensures everyone can hear and be heard.

Familiar, Functional Interface: There’s almost no learning curve with the 9400 Series. Almost any user will intuitively know to use the fixed keys to access the most common features and the flexible softkeys with contextual guidance and prompts.

A Sound Investment: The 9400 Series is an excellent value for your growing company – and it’s designed to remain that way, with expansion options including a headset interface. The 9400 Series delivers significant competitive advantages at its
price point while lowering total cost of ownership for your company.

The Avaya 9408 is an Indispensable phone for essential users and navigators. Essential or “power users” are customer facing workers who spend a great deal of time on the phone. They rely on advanced telephony features and depend on high
quality, real-time voice communications, for the success of their roles. Navigators are people who answer incoming calls, transfer customers to various departments or extensions and monitor several line appearances throughout a typical day.

The 9408 Digital Deskphone delivers what Essential users and Navigators need:

• 8 administrable feature buttons on 3 levels (total of 24 button positions), plus optional 12-button expansion module for a total of 96 feature keys or speed dial buttons with dual red-green LEDs to display status
• 10 fixed-feature keys for common tasks (e.g. contacts, history and message)
• Integrated, two-way speakerphone
• Headset jack supports wide array of wired and wireless Avaya headsets
• Additional caller related information is displayed with active appearances for easier call handling
• Context-sensitive interface, 4-way nav cluster and 4 softkeys simplify and speed up operations
• 8 line X 32 character display, white backlit for easy viewing

Connectivity

• Avaya Aura™ Communications Manager CM 5.2.1 SP7, CM 6.0.1 SP1, CM 6.2 or later
• Integral Enterprise E07, IEE2 or later

Hardware Specs

• Handset with 9-ft cord
• Dual-position stand
• Wall-mountable
• White backlit graphical display 181 x 121 dots; 8 rows x 32 characters
• Permanently-labeled buttons: Speaker, Headset, Mute, Volume, Avaya Menu, Phone, History, Contacts, Voicemail Message
• Permanently-labeled navigation cluster (Up/Down, Left/Right, OK)
• Message Waiting indicator
• 8 administrable buttons
• 4 contextual softkey buttons
• Button Module 12 (BM12) supported; up to 3 can be connected
• Headset support (HIC)
• Two-way speakerphone
• 2 wired line interface

Size & Weight

• Length (depth) in low position: 8.07in (205mm)
• Width: 8.03in (204mm)
• Height off desk in low position/high position: 6.34in (161mm) / 7.91in (201mm)
• Weight including handset and stand: 2.2 lbs (992g)

Software

• Call control protocol: DCP
• Codec: G711
• Two-way speakerphone
• Secondary line alerting

Platform Support

Avaya Aura Communication Manager

• Alias on CM 5.2.1SP7 and CM 6.0.1SP1: 2420
• Alias on CM 6.0.1SP1: 1416
• Native support on CM 6.2
• Full access to CM call appearances and features
• Line appearance/feature key buttons: 8 x 3 levels
• Contacts application: 100
• Call Log application, with Missed/Answered/Outgoing calls,: 100
• User option for language selection

Avaya Integral Enterprise

• Support with E07, IEE2 and above
• Partner buttons: 8 x 2 levels
• Feature/short dial key buttons: 8 x 5 levels