Avaya 16CC Agent Deskphone

Built for call-centre environments, the Avaya 16CC Agent Deskphone is a cost-effective deskphone that brings SIP and basic ACD (automatic call distribution) to the agent desktop.

In busy call centres where customers call every minute throughout the day, the Avaya 16CC Agent Deskphone needs to be more than a communication device, it needs to maximize a company's ability to provide exceptional customer service at all times. It enables agents and supervisors to meet call centre targets and performance goals.

The Avaya 16CC Agent Deskphone helps your agents handle each ACD call as well as personal calls, with ease. Its design is streamlined - with no handset, a one way receive only speaker, and dual headset jacks 

Features

• Bright backlit display
• SIP protocol support
• 2 way speakers
• Dual lamp LED`s
• Support for multi call appearances
• Context sensitive user interface with soft keys
• Message waiting indicator
• 16 available dual LED programmable buttons for one touch access to common ACD features such as logging in/out, changing work model
• Two Headset jacks located on side of phone